One integrated platform combining service desk operations with the governance functions around them: ticket, asset, change and knowledge management are operational today, with regulatory reporting and security operations under development on the same foundation.
The core idea
The platform unifies fragmented IT operations by treating service desk data, asset inventory and compliance evidence as interconnected elements: a ticket touches an asset, an asset sits under a control, a control needs evidence, and the evidence is the ticket.
Live today
Service management
- Service catalog — defined request types with clear expectations
- Tickets — request and incident tracking, with ownership and closure
- Changes — planned modifications with approval records
- Releases — grouped deployments as reviewed events
- Problems — root-cause identification for recurring incidents
Assets & CMDB
- Assets — inventory collected by automated agents, not by surveys
- CMDB — dependency mapping between assets and services
- Licenses — tracking purchased vs. installed software
Knowledge base — centralized documentation so duplicate tickets don’t get created.
Projects — large-scale work, tracked alongside related tickets and assets.
Key capabilities
- Service desk with routing, SLAs and complete audit trails
- Self-enrolling lightweight agents for Windows and Linux
- Interactive topology graphs for impact analysis
- SSO, email-to-ticket, REST API integrations
- Multi-tenant isolation with role-based access
- EU-hosted infrastructure (Bucharest primary, Cluj-Napoca DR)
Under development
Procurement, compliance (DORA, NIS2, GDPR, SOC 2), security operations, finance, enterprise architecture and AI governance modules — planned on the same foundation.
Interested in this product?
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